Category Archives: Training & Education
4 Keys To Making Online Learning Work
Strict US lockdowns ended weeks ago, but many people across the country School closures amid the coronavirus pandemic have put many educators in an unfamiliar position, forcing them to quickly transition to a distance-learning model with very little time to prepare. Teaching in an online environment requires many of the same strategies that lead to […]
How personal contact will change post-Covid-19
We’ll be less touchy-feely and far more wary, but the transition will feel strange. In a normal week, it’s hard to count how many times we come into physical contact with other human beings. For many who are isolating alone, this may be the longest period in their lives that they’ve gone without skin-to-skin human […]
How not to shake someone’s hand
We can know when a handshake feels wrong, but it can be hard to put a finger on exactly why. If it lingers too long, is too firm or pulls us too close it can define the rest of an encounter. Donald Trump and Emmanuel Macron walked side by side, their hands clasped together. They […]
The Leadership Difference Between Being Accessible and Available
Ever had a manager who told you they had an “open-door policy?” Who knows, maybe you’ve even declared that yourself. The open-door policy implies that your team members or colleagues can come to you with anything. That desire to be a transparent and open leader is admirable. The problem starts when people knock on the […]
Bully Manager? Learn How to Stop Her
Death and taxes have traditionally been viewed as the two guarantees in life, but I think a third item has officially made the list: change. I overheard the bully manager berating an employee in the back room. Apparently she didn’t hear me enter the bookstore, or then again, maybe she did. The bully manager emerged […]
6 Ways to Build Trust During Organizational Change
Death and taxes have traditionally been viewed as the two guarantees in life, but I think a third item has officially made the list: change. The pace of change accelerates with each passing, day, month, and year. The exponential growth of technology has enabled new products, services, and businesses to rise to prominence in short […]
When Burnout Is a Sign You Should Leave Your Job
You have the right to have work that enriches and enlivens you, rather than diminishing you. This is my own personal declaration of human rights at work. It informs everything I do as a coach, management professor, and human being. Yet it’s surprisingly controversial. Managers and employees in organizations around the world have bought into […]
Email etiquette (and annoying phrases people write in work emails)
Hope you’re well. Just looping you in to keep you informed of the latest news around some annoying email cliches. Per our last conversation, do confirm receipt of this message. Thanks in advance. Cheers! If those starting sentences sound a little too familiar, it’s because we tried to pack as much typical email jargon that […]
Take control of vocal delivery: Be yourself and be heard
How much time do you spend thinking about your voice or how you come across as you speak? Unless you’re a professional speaker, your answer is probably zero. We think a lot about what we say and very little about how we say it. Nevertheless, whether you’re a main stage speaker at an industry event, […]
5 Steps to Nurturing the Client-Agency Relationship
One of the key ingredients to an internet marketing campaign’s success is a healthy client-agency relationship, and that relationship needs attention just like any other. If you’re not getting the most out of your agency, or if you’re an agency confused by the needs of your clients, these tips for communication should help direct you […]