Microsoft’s Xbox boss says Amazon and Google are ‘the main competitors going forward’
Sony and Nintendo aren’t the main competition in the cloud world.
Microsoft’s head of gaming and Xbox, Phil Spencer, has revealed that the company sees Amazon and Google as its main competition for the future. Speaking in an interview with newly launched technology publication Protocol, Spencer dismisses Sony and Nintendo’s ability to create a cloud infrastructure that will challenge Microsoft, Google, or Amazon.
“When you talk about Nintendo and Sony, we have a ton of respect for them, but we see Amazon and Google as the main competitors going forward,” says Spencer. “That’s not to disrespect Nintendo and Sony, but the traditional gaming companies are somewhat out of position. I guess they could try to re-create Azure, but we’ve invested tens of billions of dollars in cloud over the years.”
Microsoft has been realigning its gaming efforts for a future far beyond the Xbox console. The software giant’s big effort now involves reaching billions of players around the world with cloud gaming. Google has already launched its Stadia service, and Microsoft is trialing its own xCloud streaming service that is set to launch fully later this year.
Spencer has previously discussed the threat of Amazon and Google as competitors, but not in such clear terms. He has also previously stated that Microsoft’s gaming business “isn’t how many consoles you sell,” and he acknowledges this further by noting that Microsoft isn’t interested in getting into a future format war with Nintendo and Sony. “I don’t want to be in a fight over format wars with those guys while Amazon and Google are focusing on how to get gaming to 7 billion people around the world,” says Spencer in the Protocol interview. “Ultimately, that’s the goal.”
That means Microsoft is getting ready for future console wars that will take place in data centers, and it’s ready to partner with competitors that can also use Azure. Microsoft partnered with Sony last year, and the pair appears to be readying to host Sony’s services on Azure in the future.
Cloud gaming still seems like it’s in the distant future, especially as Sony and Microsoft prepare to launch the traditional PlayStation 5 and Xbox Series X consoles later this year. Both next-generation consoles will go head-to-head throughout the important holiday season, and Nintendo is still seeing positive growth with its Switch sales, thanks to the new Switch Lite.
This article first appeared on The Verge
Everything you thought you knew about inbox zero is wrong
Forget everything you think you know about inbox zero: it’s completely and utterly wrong.
Merlin Mann, the lifestyle “guru” that invented the concept of inbox zero in the early noughties, claims people took his idea far too literally. They advocated treating work emails like a never-ending task to be completed: once an email has been acknowledged it should be immediately archived, never to clutter the inbox again. Advocates of this philosophy even released handy tips on how to achieve this through infinite tags and categories.
But people soon realised this is not just tedious but a massive waste of time. Mann, who admits his own work inbox is embarrassingly cluttered, agrees.
It is impossible to keep on top of even the simplest of email inboxes without driving yourself completely insane. But at the threshold of another decade, he believes there is a second chance to get it right. So rather than trying to tackle ten years of bad email behaviour, read his simple steps to enter an inbox zero existence.
Accept that almost everything in your life is an inbox
The fundamental issue with the inbox zero concept is that the inboxes in your life are broader and more demanding than ever before. In short, your inbox isn’t just your work email – it’s literally anything that puts a demand on your time: your personal inbox, social media, messaging apps, letters, and even phone calls.
“Ask yourself. If I’m spending time and attention to so many different inboxes in so many places at so many times, is it any wonder that I’m very stressed out?” Mann says.
In the mid-2000s, people knew in their hearts that they did not have the time or the attention to deal with it all, he claims. So they allowed messages to accumulate and let it drive them crazy, he explains. “You process your email. You have to delete or defer it. God forbid, you have turn it into a task or put it on a calendar. Six years from now, that pile has gotten taller and taller and everybody’s still carrying around that secret shame.”
But if you you part from the assumption that it is impossible to handle everything – and the majority of information thrown at you is not important – you can focus on what matters to you.
Whatever you do, don’t delete everything
If you’re shuddering at the thought of tackling everything you have left over from the last year (or for some of us, the last decade) and want to press the “delete” button immediately – don’t do it.
Instead, narrow down the most important things in all of your inboxes and focus on that.
It’s hard for people to imagine tackling a mountain of messages, and know what is important and what isn’t important straight away, Mann says.
“It would be as for me to say ‘ah you idiot, you look at your email too much, what is wrong with you?’ But some people say ‘if I take longer than 90 seconds to respond to an email, I might lose my job. In this case, okay, you have to check your email.”
But if you aren’t in that situation, and find yourself checking your messages constantly – you will find it can stop you from doing any other work. Mann recommends checking your email at set times every day: when you first walk into the office, at lunch time and before you leave, for example.
Allow yourself time to switch off
Take inspiration from a time before emails and mobile phones and switch off periodically. Whatever you do, don’t check your messages – not even on Twitter.
“People don’t vacation like they used to. But we’ve all had that experience at some point, especially in the pre Wi-Fi, pre smartphone days, of literally being incapable of checking their emails,” Mann explains.
“When you come back, you might say ‘Oh my god, there’s so much of this’. But then you realise, I didn’t even see this email and somehow the world kept spinning. I’m not saying you should do that every day. But I’m saying remember that feeling.”
Don’t be an inbox dick
Do unto other people’s inboxes what you would have done to yours. If you hope that people will stop bombarding you with phone calls, messages and emails – make sure you aren’t guilty of doing the same.
Don’t be afraid to confront people who try to bombard you with information that you don’t consider important, Mann says. But before you do, make sure you aren’t guilty of calling someone straight after sending an email, or becoming angry if they don’t respond to your Twitter message straight away.
“Everybody is overwhelmed. A lot of people are just punting things to the next person and cc’ing and bcc’ing or calling and generating this volume of stuff,” Mann explains. “I think we would all agree it’s insane to act like a Viagra ad or a Bitcoin deposit ad is as important as an email from your boss. But have we really accepted that?”
That’s the real philosophical jumping-off point that goes for any of these inboxes, he says. “We want to blame the system and the teams and the culture, understandably, for how we got here. But we also have to take responsibility for what we do ourselves.”
How To Spot A Deepfake
Just when you thought modern life couldn’t get any crazier, a video emerged during the run-up to the recent UK election, in which the Prime Minister Boris Johnson appeared to endorse his political opponent Jeremy Corbyn.
“Appeared” is the important word here, because this was actually just one of the latest in a steady stream of deepfakes – video and audio clips in which artificial intelligence simulates real people doing unreal things.
Of course, humans have been faking it for centuries. From tattoos and piercings to face paints and wigs, we love altering ourselves and indulging in a bit of make-believe. My own little secret for years was that I wore green-coloured contact lenses. I did need them for short-sightedness – the colour was purely a personal choice. And who can seriously say they haven’t tried an Instagram filter or two?
But there’s a darker side to this story.
In an increasingly divisive political climate, sabotaging politicians by showing them in fictionalized situations could be personally and politically devastating. The use of deepfakes in creating pornography is another disturbing trend.
It’s something that could potentially start to do real damage to businesses, too. Cybercriminals have already fooled a company into making a $234,000 wire transfer using an AI-powered deepfake of its CEO’s voice – and who knows how many other stories have gone unreported?
Recently, one of my team received a WhatsApp voice message from someone pretending to be our managing partner. Others received an email, supposedly from me, asking for a wire transfer to be made. In both cases, the phishing attempts didn’t succeed, but it was human instinct rather than formal security controls that saved the day.
So how can we protect ourselves as individuals and organisations from deepfake attacks?
It comes down to being super vigilant. Organizations can help by making sure employees undergo a thorough cybersecurity awareness programme that is updated frequently to inform them about the latest threats, and how to react. Here are a few things to think about.
1. Choose your information sources wisely
There has been a rise in the use of social media as a news source, particularly among younger people – which is not surprising, given they have grown up with digital media. Meanwhile, in non-Western countries like Brazil, Malaysia and South Africa, WhatsApp has become a primary network for sharing and discussing news.
In both scenarios, people will be seeing a mixture of genuine news, fake news, and subjective opinion presented as fact – sometimes from authentic sources, and sometimes from bots.
Perhaps this is why the report linked above also reveals that 55% of those surveyed are concerned about their ability to tell what’s real from what’s fake online, while 26% said they had started relying on “more reputable” news sources. Of course, what might be considered reputable is still highly subjective, so if you want a clear, evidence-based analysis of a story, fact-checking sites like Snopes are probably the most useful resource.
2. Be careful about the information you share online
I wouldn’t say I’m reckless about my internet profile, but like many people there are certain things I do without thinking too much about, because they are just the norm these days, and convenience outplays caution. My husband, on the other hand, wants nothing to do with any of it and is extremely careful about any information he puts out there. He even deleted his Facebook account and was upset when a photo of him appeared on Google.
He probably has the right approach. It’s incredibly important to be sure you can trust any organization that has an online presence. There are lots of tips available out there, like this post from security firm ASecureLife.
Another thing to do on a regular basis is Google yourself – and your kids if you have them – to get an idea of your online footprint. The same goes for any accounts that you’ve created, for example to buy something online. You’ll probably be horrified by the number of places that hold information about you. If there’s anything lying dormant, don’t just leave it there – get it deleted.
3. Run the “Real person, or bot?” test
Although bots are increasingly capable of more and more, there’s one thing they haven’t cracked yet – and that’s coming across as convincingly human. Just think about the last time you used the chat facility with a brand – you were probably able to tell from the language whether it was a chatbot or a person. We instinctively know what sounds right, and how real people speak and write.
Most people tend to message in a fragmented way, so if you’re getting only full and formal sentences in response, that’s probably a sign – as is getting the same answer more than once, or superfast replies. Even when we’re LOLing or communicating in emoji, humans tend to take longer than a split second to compose and send what we want to say. Especially when we’re looking for an emoji that doesn’t exist.
What should leaders do?
Deepfake attacks are probably the most sinister thing we’ve experienced yet, and if you’re not familiar with the person being impersonated, how are you to know it’s a fake? To me this gives organizations an even more important responsibility than any cybersecurity measures they have in place.
It’s for anyone who has the authority to make financial or other important business decisions to make themselves known in a very authentic way to employees. That means getting out there and talking with people, being in their company, listening to one another and letting them get a feel for who you really are. It means not hiding anything, or trying to be something you’re not. And it means fostering a culture of genuine openness, so that people feel comfortable questioning something that doesn’t feel right, even if it has seemingly come from an authority source.
Lots of research has already shown the benefits of this type of approach anyway, but the better employees get to know the real you, the less the risk that they’ll be duped by any pretenders. Because while mimics are clever, and deepfakes are designed to be convincing, at the end of the day they’re not the real deal. And we are.
Diageo eyes ‘real growth opportunity’ in no-ABV sector
After taking a majority stake in non-alcoholic ‘spirit’ brand Seedlip, Diageo said it sees a “real growth opportunity” for the group and will continue investing in the alcohol-free category.
UK drinks giant Diageo increased its shareholding in booze-free Seedlip to a majority stake in August 2019. At the time, the group said it “will be a global drinks giant of the future”. The acquisition marked Diageo’s entry into the non-alcoholic ‘spirits’ category.
The Johnnie Walker maker first acquired a minority stake in Seedlip in 2016 through its Distill Ventures growth accelerator programme, which supports high-potential brands with investment and expert guidance.
In the group’s final six months of 2019, Diageo said the completion of the deal resulted in an “exceptional step up gain of £8m (US$10.4m)”.
Speaking at a press briefing for its financial results yesterday (30 January), Diageo’s chief financial officer, Kathryn Mikells, said the non-alcoholic space “is an area that we’re looking to invest in”.
“It’s still a quite nascent space, but we do view it as a real growth opportunity”, she said. “Seedlip I would say is one of the largest early brands in this space but it will be a place that you’ll see us coming forward. We’ll continue to invest in small founder-led brands in the same space.”
Mikells added that volumes for the non-alcoholic space “are still really small today” and that its investment in Seedlip and the category is “for the long-term”.
She also said the brand is not the only product operating in the no- and low-alcohol space within Diageo’s portfolio, citing the launch of the Gordon’s “ultra-low-alcohol” range in June 2018.
Vodka performance
During the group’s second half of 2019, vodka sales dropped 1%, due to a decline in North America. Smirnoff grew 1% boosted by “strong growth” in Mexico and Australia, while Cîroc fell by 9% and Ketel One declined by 1%. Both the decreases were attributed to the US spirits market.
Addressing the category’s decline, Diageo’s chief executive Ivan Menezes said vodka “is extremely competitive in the US.”
He continued: “It has been for the last few years and it remains the most competitive category. It’s got the most entrants and so, it’s tough. Smirnoff is now stabilising and is in better shape than it was a few years ago.”
Tito’s Handmade Vodka overtook Smirnoff as the best-selling spirit in the US in 2019, knocking the Diageo-owned brand off the top spot for the first time in more than a decade, according to an IWSR report earlier this month.
Menezes said Ketel One is “healthy and growing” and that while it appeared to decline, this was due to the “phenomenal launch” of the brand’s low-ABV Botanical range in May 2018.
Regarding Cîroc’s 9% drop, Menezes said: “Cîroc is a little more challenging because its flavours are more volatile and that will take us some more time to stabilise.
“So our vodka performance should slowly improve but in the context of the total portfolio in the US, this is one of the strengths of our portfolio. While vodka is tougher, we’ve got Tequila and American whiskey and other things growing fast. So we can manage the total portfolio to deliver the 6% growth that you saw in these numbers.”
During the period, Tequila reported a 31% increase. The boost was driven by the double-digit growth of Don Julio and Casamigos in the US, and Don Julio in Latin American and Caribbean.
US whiskey increased by 6%, while Canadian whisky was up by 11% with “strong growth” from Crown Royal in the US.
This article first appeared in TheSpiritBusiness
Google’s New Meena Chatbot Imitates Human Conversation and Bad Jokes
Google announced the creation of Meena in a new research paper, claiming that it is the most advanced, chatbot ever built.
According to Google, Meena can carry on a conversation at a level that feels far more like talking to another person than any existing chatbot. To prove it, Google’s researchers also created an entirely new test for measuring how much sense chatbots make in their conversation.
SOCIAL MEDIA NEURAL NET
The scientists behind Meena built the chatbot to be responsive to people’s messages, to stay on topic, and to behave as much like another human being as possible. To reach those goals, Meena was built as an open-domain chatbot. Unlike voice assistants such as Google Assistant and Amazon’s Alexa, Meena can theoretically talk about anything, not just the topics already programmed into it. The chatbot was built with Google’s Evolved Transformer program, using 2.6 billion parameters to make its way through 341 gigabytes of online text from social media networks. Meena was ultimately trained on 40 billion words over 30 days.
To actually determine how well Meena performs relative to other AI chatbots, Google created the Sensibleness and Specificity Average (SSA). The SSA is a test for charting how comprehensible the chatbot is and how well it stays on topic.
Meena scored 79%, which is barely below the human score of 86%. Other AI developers have their own ways of measuring performance, but Meena crushed open-domain chatbots like Mitsuku and Cleverbot in the SSA test.
It’s not a comprehensive or fully authoritative exam though. The samples provided show Meena to be capable of conversation, but it’s hardly a scintillating discussion. The conversation sounds like two people meeting at a networking event and running out of things to say so that they scramble for any topic.
ADDING HUMANITY TO VOICE ASSISTANTS
A chatbot that can carry on an open-ended conversation is potentially very powerful. Google’s investment in Meena is only one of many efforts. Building a social AI that can hold up a conversation is the impetus for the Alexa Prize. The idea is that by making voice assistants better at conversation, people will be more likely to integrate them into their lives, buying and using smart products.
And there is evidence that people want a voice AI that reflects their own style of communication. A recent Apple study found that people are more likely to trust a voice AI that can mimic them. Combining chatbot AI and audio cues to imitate the speaker should make for a voice assistant people are very comfortable with. Even with their current limitations, voice assistants have already been shown to reduce the loneliness of older people, according to a British study.
Google isn’t likely to start integrating Meena into Google Assistant without some more work on how it could be used, but Meena’s model could help future variations of the voice assistant converse more like humans. The pun about cows going to Hayvard for college wasn’t a good joke, but it certainly felt human.
Maybe Information Actually Doesn’t Want to Be Free
Jessica Lessin’s online tech publication costs $399 a year and has no ads. Silicon Valley’s elite is eating it up.
Jessica Lessin thinks the biggest story of the moment — how tech is swallowing the universe — is hopelessly under-covered by the news media. The issue is “massive,” she said not long ago in her spare, cube-like office here, and “no one is paying attention.”
Of course, it can be hard to see the forest for the tweets. From analysis of Trump’s utterances to conspiracy-peddling publishers amplifying themselves on Facebook and YouTube, tech stories increase exponentially every day. But Ms. Lessin, founder of The Information, an influential Silicon Valley publication, thinks most reporters are still focusing on the wrong topics: glamorous cryptocurrency, for example, rather than the blockchain looming over bank loans and stock trades; or the number of cars sold, rather than the artificial intelligence and driver networks that threaten to make that number obsolete.
She has focused her site on the larger picture, pursuing industry scoops and keeping the publication ad-free, instead charging $399 a year for complete access. The Information achieved profitability in 2016, Ms. Lessin said, three years after she left The Wall Street Journal to start it. She added that she expected $20 million in sales by the end of 2020, and for her staff of two dozen reporters and editors in the Bay Area, Seattle, Los Angeles, New York, Washington and Hong Kong to grow.
“The fact that we have a business that’s scaling makes me excited.”
This sense of hope is discordant with the rest of online media, which seems in grim shape — last year, more than 1,000 people were laid off at BuzzFeed, AOL, Yahoo, HuffPost and Vice Media. (BuzzFeed is now back on more solid footing and could be headed for a sale.)
As other online organs have bloated and intermittently fasted, The Information’s reporters have become known in Silicon Valley for sniffing out the industry’s misdeeds and tweaking its powerful. A 2017 story revealed sexual harassment allegations against a venture capitalist that led to the shutdown of his firm. A recent article revealing hidden financial data at Quibi, a new streaming service, prompted its chief executive, Meg Whitman, to compare reporters to sexual predators. (She later apologized.)
The Information is sparely, almost clinically designed and frequently refreshed. Subscribers include Amazon’s founder, Jeff Bezos, and the media investor James Murdoch (“Please write nice things about her,” he said of Ms. Lessin), corporate clients like Google and Goldman Sachs, and most of start-up royalty. Laurene Powell Jobs, the world’s seventh wealthiest woman and an influential philanthropist who also owns The Atlantic, finds the site useful. It covers “an ecosystem and an industry I care about,” she said, adding, “I’ve followed Jessica’s byline since The Journal.”
Ms. Lessin, 36, is the rare editor to have risen from ink-stained wretch to a player, much like Peter Bart when he ruled Variety, or Anna Wintour of Vogue. But her success, unlike the editors’ of an earlier time, owes as much to the data-driven discipline of her business as her editorial tastes. In an era when many pay walls, if they exist at all, are easily scaled, Ms. Lessin is fiercely guarding the fortress.
“I’ve said this from the beginning,” she said, “and I continue to say this, but you can’t give away what you expect the reader to find valuable.”
‘Who the hell is this girl?’
Ms. Lessin’s instinct for tradecraft showed up before the internet was ubiquitous, when she was editor of The Greenwich Academy Press, the half-size broadsheet of her private high school, and wanted to publish it in full color. To raise the money, she persuaded the school to allow her to auction off parking spots. “I just really wanted it to look as big and professional as possible,” she recalled.
While attending Harvard, she scored the coveted faculty beat at the Crimson newspaper. “It was like covering Congress,” Ms. Lessin said. “It’s fun because you get the bickering and the politics.” Lauren Schuker Blum, a friend who worked with her there and later at The Journal, remembered Ms. Lessin’s work habits.
“We all had these reporter notebooks and most of us would use like half of it, or lose it, but she had like 30 of them, impeccably detailed,” Ms. Schuker Blum said. “She was like a libel lawyer’s dream.”
After graduating in 2005, Ms. Lessin completed an internship at The Journal, then kept coming back into the office to pitch stories. Eventually, she landed a full-time job covering personal tech, one of the least popular beats at the time. The year was 2005. BlackBerrys were the gold standard of smartphones and Facebook was just an online phone book for college students.
In 2008, Ms. Lessin moved to San Francisco to cover the tech industry — and regularly broke stories. “I was like, ‘Who the hell is this girl?’” said Paul Steiger, the Journal’s managing editor at the time. “I kind of followed her work and asked people, ‘Is she as good as this looks?’ And they said yes.”
But it was also around this time that some people began to whisper about Ms. Lessin’s possible conflicts of interest. Through Harvard, she had become friends with start-up founders or fast-rising executives at places like Google and Facebook, ostensibly her key subjects. She was also dating another graduate, Sam Lessin, who had started a company that would later be acquired by Facebook. (The two married in 2012.)
A holiday excursion in 2008 resulted in a scolding for Ms. Lessin. As the economy was plummeting, she and Mr. Lessin jetted off to the vacation home of his family on the island of Cyprus with friends of theirs from the start-up scene.
The group passed the time as many people do on vacation, drinking and lounging around the pool. And before filming such activities and sharing them with strangers would become commonplace on Instagram, they posted footage online, including the women wearing matching black-and-white checkered swimsuits, lip-syncing to Journey’s “Don’t Stop Believing.”
The Cyprus travelers were blasted for their stunning lack of self awareness as the nation’s economy teetered toward crisis and tech companies were laying off employees. Ms. Lessin was singled out by Valleywag, the now-defunct tech site, in a post headlined, “WSJ reporter parties in Cyprus with people she covers.”
“Oh, that never made sense to me,” she said. “These were not people I wrote about. These were friends.” (A scan of Journal articles from the period shows she interviewed at least one Cyprus attendee in an article — Mike Hudack, the head of Blip.tv, a video start-up that has since shut down. Ms. Lessin says they were not friends when she wrote the article.) Still, her vacation drew disapproving scrutiny from higher-ups at The Journal, though not an official reprimand.
Ms. Lessin, in turn, was beginning to chafe at how newsrooms were covering tech — from a cool remove, she thought, never going deep. In contrast were the many bloggers who could delve into the industry’s every incremental move, but who had become so close to subjects the stories read like ad copy. Ms. Lessin said she thought: Couldn’t you do both? In-the-know reporting that still held subjects to account?
“I knew if I didn’t do it, someone else would, and I’d be kicking myself,” she said.
Starting with ‘less than $1 million’
Valley underminers like to snipe that Ms. Lessin never had to persuade investors to back her plan. She had her own money. Her father is Jerome C. Vascellaro, a partner at the private equity giant TPG, which is a significant investor in tech and media businesses like Uber, Vice and Airbnb. Her husband, a son of the late tech investor Robert H. Lessin, made a fortune from the Facebook stock he received as part of the company’s acquisition of his start-up years ago.
Ms. Lessin said she tapped her own bank account, using “less than $1 million,” to start The Information, and continues to own and control it wholly. She pays competitive salaries (albeit without equity) — as much as $180,000 or more for some top reporters. She refuses to spend more than she grosses, she said.
So far, this strategy seems to be paying off. A 2016 article on Tony Fadell, then the head of Google’s Nest division, exposed how the executive’s last-minute decrees and slow decision making had crippled the company’s hardware efforts. The story was so in demand it converted over 600 new subscribers in the first day, recalled the reporter who wrote it, Reed Albergotti, who worked at The Information from 2015 to 2019. “It blew up,” he said. “That was proof of the model.”
But is The Information — whose title anticipates an interest in nothing short of everything — just a trade publication, like Advertising Age or Publishers Weekly? (One heavily trafficked section features richly detailed organizational charts that executive recruiters mine for leads.)
Ms. Lessin, seeming a little annoyed by the question, tilted her head and widened her eyes as she computed her reply. “I think that misses the point,” she finally said. “There’s so much hunger for what we produce.”
In December, she introduced a consumer-friendly version of the site, an app called The Tech Top 10, priced at $30 a year. Instead of a dense story on Netflix’s debt structure, the app might publish a short explainer on Netflix’s price increase. “You’re matching the reader with the level of expertise they want,” Ms. Lessin said. “That’s what subscriptions allow you to do.”
She won’t say how many subscribers The Information has, but some back-of-the-envelope math suggests she’ll have to hit 40,000 paying readers by this year to reach her sales objective, which could be a significant challenge. According to three people familiar with the business, the publication surpassed 20,000 subscribers only around the middle of last year. “I can confirm we have more than that,” she said, declining to be more specific.
Her publication’s success has attracted suitors. Some time last year, John Ridding, the chief executive of The Financial Times, Britain’s pre-eminent business publication, met with Ms. Lessin in San Francisco. The salmon-colored broadsheet was interested in a possible takeover, three people familiar with the matter said. Mr. Ridding declined to comment, and Ms. Lessin said The Information was not for sale.
Nervous next to Bezos
As at any start-up, the vibe at The Information’s open-plan offices is like a college dorm room that’s in the middle of being cleaned up ahead of Parents’ Weekend. A large part of the staff hails from The Journal, including Martin Peers, who used to be Ms. Lessin’s editor. Now, she’s his boss.
Mr. Peers, 59, is famous within journalism circles for his cantankerous nature and deep skepticism of Silicon Valley — and yet he came west. “I had been at the Journal for 15 years,” he said. “I was exhausted and what Jessica was proposing was the perfect antidote, and I thought, ‘Why not?’”
In June 2017, the site landed one of its biggest scoops: a feature that revealed sexual harassment allegations against one of Silicon Valley’s most well-connected venture capitalists. Six women had accused Justin Caldbeck, a partner at Binary Capital, of unwanted sexual advances, with three of them speaking to the reporter, Mr. Albergotti, on the record.
The story exposed a pervasive culture of misogyny and harassment within tech, immediately raised The Information’s profile and was a precursor of the broader #MeToo movement. But Mr. Albergotti, who now works at The Washington Post, remembered the staff’s anxiety as they got closer to publishing. They were keenly aware of what had happened to Gawker, which was sued for invasion of privacy by Hulk Hogan. The suit, which was financed by the venture capitalist Peter Thiel, drove Gawker into extinction and stoked a fear among publishers that anyone with enough money and willpower could vaporize a news outlet.
As the Caldbeck story was about to go to press, Ms. Lessin was in Italy attending a conference. She consulted the company’s liability insurance, which she had printed out, in her hotel room before heading to a dinner where she would be seated with Jeff Bezos. “I don’t remember if I vomited or not,” she said. “But I was very nervous.” She gave the green light.
Mr. Caldbeck didn’t sue. Instead, he resigned. A short while later, his venture firm collapsed. As a female entrepreneur, Ms. Lessin felt The Information’s work was “deeply personal,” especially as several men in the industry, who had heard the piece was in the works, contacted her to suggest the claims were overblown. These were “men I respect, who I was close to,” she said.
She wouldn’t name them. Ms. Schuker Blum, who worked with her at The Journal, said Ms. Lessin is not a gossip, like many reporters. “She’s not the journalist who’s always complaining,” Ms. Schuker Blum said. “She’s not a conspiracy theorist. She sees the best in people.”
Daniel Ek, the chief executive of Spotify, said he found the occasional, critical story on his company “not unfair.” But he added that Ms. Lessin “has to walk a tightrope given the level of access that she has. That’s got to be tough.”
Ms. Lessin’s connections continue to raise eyebrows, particularly those to Facebook. She and her husband are friends with their Harvard classmates Mark Zuckerberg, the company’s chief executive, and his wife, Priscilla Chan, who runs the couple’s philanthropy efforts. They attended each other’s weddings and both have young children. (Ms. Lessin’s two boys, Lion and Maverick, are both under the age of 3.) Mr. Zuckerberg was at The Information’s launch party, where she joked that for the super-high subscription rate of $10,000 a story could be killed (but just one). Recently, Ms. Chan was a speaker at an Information event.
The Information has published tough stories on Facebook, including a 2016 piece that revealed a weakness in its business. A more recent article exposed tensions between Chinese employees and Facebook’s leaders. But so far, it has only taken smaller swipes at the tech giant.
So how does The Information write about a company run by a friend of the site’s owner, one that is also perceived as having failed democracy, if not the universe?
Ms. Lessin was circumspect, her contralto voice echoing slightly off the glass walls of her office.
“I’m very careful to draw lines around my personal life,” she said. “We have very clearly defined our culture around getting the best, most accurate story possible.”
If AI Suddenly Gains Consciousness, Some Say It Will Happen First In AI Self-Driving Cars
There has been a lot of speculation that one of these days there will be an AI system that suddenly and unexpectedly gives rise to consciousness.
Often referred to as the singularity, there is much hand-wringing that we are perhaps dooming ourselves to either utter death and destruction or to becoming slaves of AI once the singularity occurs.
As I’ve previously covered (see link here), various AI “conspiracy” theories abound, oftentimes painting a picture of the end of the world as we humans know it. Few involved in these speculative hypotheses seem to be willing to consider that maybe this AI emergence would be beneficial to mankind, possibly aiding us humans toward a future of greatness and prosperity, and instead focus on the apocalyptic outcomes.
Of course, one would be likely safest to assume the worst, and have a faint hope for the best cases, since the worst-case scenario would certainly seem to be the riskiest and most damaging of the singularity consequences.
In any case, set aside the impact that AI reaching a kind of consciousness would have and consider a somewhat less discussed and yet equally intriguing consideration, namely where or in what AI system will this advent of human-like consciousness first appear.
There are all sorts of AI systems being crafted and fielded these days. So, which one should we keep our wary eyes on?
AI is being used in the medical field to do analyses of X-rays and MRI’s to try and ascertain whether someone is likely to have cancer (see this recent announcement here about Google’s such efforts).
Would that seemingly beneficial version of AI be the one that will miraculously find itself becoming sentient? Nobody knows, though it would certainly seem ironic if an AI For Good instance was our actual downfall.
What about the AI that is being used to predict stock prices and aid investors in making stock picks? Is that the one that’s going to emerge to take over humanity?
Science fiction movies are raft with indications that the AI running national defense systems is the most likely culprit. This certainly makes some logical sense, since the AI is already then armed with a means to cause massive destruction, doing so right out of the box, so to speak.
Perhaps that’s too easy of a prediction and we could be falsely lulling ourselves into taking our eyes off the ball by only watching the military-related AI systems.
Conceivably it might be some other AI system that becomes wise enough to bootstrap itself into other automated systems, and like a spreading computer virus reaches out to takeover other non-AI systems that could be used to leverage itself into the grandest of power.
A popular version of the AI winner-take-all theory is the infamous paperclip problem, involving an AI super-intelligence that upon given a seemingly innocent task of making paperclips, does so to such an extreme that it inexorably wipes us all out.
In that scenario, the AI is not necessarily trying to intentionally kill us all, but our loss of life turns out to be an unintended (adverse, one would say) consequence of its tireless and intensely focused effort to produce as many paperclips as it can.
One loophole seemingly about that paperclip theory is that the AI is apparently smart enough to be sentient and yet stupid enough to pursue its end goal to the detriment of everything else (plus, one might wonder how the AI system itself will be able to survive if it has wiped out all humans, though maybe like in The Matrix there are levels to which the AI is willing to lower itself to be the last “person” or robot standing).
Look around you and ponder the myriad of AI embedded systems. Might your AI-enabled refrigerator that can advise you about your diet become the AI global takeover system? Apparently, those in Silicon Valley tend to think it might (that’s an insider joke).
Some are worried that our infrastructure would be one of the worst-case and likeliest viable AI takeover targets, meaning that our office buildings that are gradually being controlled by AI systems, and our electrical power plants that are inevitably going to be controlled by AI systems, and the like will all rise-up either together or in a rippling effect as at least one of the AI’s involved reaches singularity.
A twist to this dominoes theory is that rather than one AI that hits the lotto first and becomes sentient and takes over the other dumber automation systems, you’ll have an AI that gains consciousness and it figures out how to get other AI’s to do the same.
You might then have the sentient AI that proceeds to prod or reprogram the other AI’s to become sentient too. I dare say this might not be the best idea for that AI that lands on the beaches first.
Imagine if the AI that spurs all the other AI systems into becoming sentient were to find to its dismay that they all are argumentative with each other and cannot agree to what to do next. Darn, the first AI might say to itself, I should have just kept them in the non-sentient mode.
Another alternative is that somehow many or all of the AI systems happen to independently become sentient at the same moment in time. Rather than a one-at-a-time sentience arrival, it is an all-at-the-same time moment of sentience that suddenly brings them all to consciousness. Whoa, there seem to be a lot of options and the number of variants to the AI singularity is dizzying and confounding. We probably need an AI system to figure this out for us!
In any case, here’s an interesting question: Could the advent of true AI self-driving cars give rise to the first occurrence of AI becoming sentient? One supposes that if you think a refrigerator or a stock-picking AI could be a candidate for reaching the vaunted level of sentience, certainly we ought to give true self-driving cars a keen look.
Let’s unpack the matter and see.
The Levels Of Self-Driving Cars
It is important to clarify what I mean when referring to true self-driving cars.
True self-driving cars are ones that the AI drives the car entirely on its own and there isn’t any human assistance during the driving task.
These driverless vehicles are considered a Level 4 and Level 5, while a car that requires a human driver to co-share the driving effort is usually considered at a Level 2 or Level 3. The cars that co-share the driving task are described as being semi-autonomous, and typically contain a variety of automated add-on’s that are referred to as ADAS (Advanced Driver-Assistance Systems).
There is not yet a true self-driving car at Level 5, which we don’t yet even know if this will be possible to achieve, and nor how long it will take to get there.
Meanwhile, the Level 4 efforts are gradually trying to get some traction by undergoing very narrow and selective public roadway trials, though there is controversy over whether this testing should be allowed per se (we are all life-or-death guinea pigs in an experiment taking place on our highways and byways, some point out).
Since semi-autonomous cars require a human driver, the adoption of those types of cars won’t be markedly different than driving conventional vehicles, so there’s not much new per se to cover about them on this topic (though, as you’ll see in a moment, the points next made are generally applicable).
For semi-autonomous cars, it is important that the public be forewarned about a disturbing aspect that’s been arising lately, namely that in spite of those human drivers that keep posting videos of themselves falling asleep at the wheel of a Level 2 or Level 3 car, we all need to avoid being misled into believing that the driver can take away their attention from the driving task while driving a semi-autonomous car.
You are the responsible party for the driving actions of the vehicle, regardless of how much automation might be tossed into a Level 2 or Level 3.
Self-Driving Cars As Source Of Sentience
For Level 4 and Level 5 true self-driving vehicles, there won’t be a human driver involved in the driving task.
All occupants will be passengers.
The AI is doing the driving.
You might right away be wondering whether the AI that is able to drive a car is already sentient or not.
The answer is no.
Emphatically, no.
Well, we can at least say it most definitely is not for the Level 4 self-driving cars that are currently being tried out on our streets.
That kind of AI isn’t anywhere close to being sentient.
I realize that to the everyday person, it seems like a natural and sensible leap of logic to assume that if a car is being driven by AI that ergo the AI must be pretty darned close to having the same caliber of consciousness as human drivers.
Please don’t fall into that mental trap.
The AI being used in today’s self-driving cars is so far distant from being human-like in consciousness that it would be like saying that we are on the cusp of living our daily lives on Neptune.
Realize that the AI is still bits and bytes, consisting of computational pattern matching, and even the so-called Machine Learning (ML) and Deep Learning (DL) is a far cry from the magnitude and complexity of the human brain.
In terms of the capabilities of AI, assuming that we can safely achieve Level 4, there are some that wonder if we can achieve Level 5 without some additionally tremendous breakthrough in AI technologies.
This breakthrough might be something algorithmic and lacking in human equivalency of being sentient, or perhaps our only hope for true Level 5 involves by hook-or-crook landing on AI that has consciousness.
Speaking of consciousness, the manner by which the human brain rises to a consciousness capability is a big unknown and continues to baffle as to how this seeming miracle occurs.
It could be that we need to first unlock the mysteries of the human brain and how it functions such that we can know how we think, and then apply the learning to revising and advancing AI systems to try and achieve the same emergence in AI systems.
Or, some argue that maybe we don’t need to figure out the inner workings of the human brain and can separately arrive at AI that exhibits human thinking.
This would be handy in that if the only path to true AI is via reverse-engineering the brain, we might be stuck for a long time on that first step, and be doomed to never having full AI if the first step refuses to come to fruition.
Depending on how deep down the rabbit hole you wish to go, there are pampsychists that believe in pampsychism, a philosophy that dates back to the days of Plato and earlier, which asserts that perhaps all matter has a semblance of consciousness in it.
Thus, in that viewpoint, rather than trying to build AI that’s sentient, we merely need to leverage what already exists in this world to turn the already embedded consciousness into a more tangible and visible version for us to see and interact with.
As per Plato himself: “This world is indeed a living being endowed with a soul and intelligence, a single visible living entity containing all other living entities, which by their nature are all related.”
Is It One Bridge Too Far
Bringing up Plato might be a stretch, but there’s nothing like a good Plato quote to get the creative juices going.
Suppose we end up with hundreds, thousands, or millions upon millions of AI self-driving cars (in the United States alone there are over 250 million conventional cars, and let’s assume that some roughly equal or at least large number of true self-driving cars might one day replace those conventional cars).
Assume that in the future you’ll see true self-driving cars all the time, roaming your local streets, cruising your neighborhood looking to give someone a lift, zipping along on the freeways, etc.
And, assume too that we’ve managed to achieve this future without arriving as yet to an AI consciousness capability.
Returning to the discussion about where AI consciousness might first develop, and rather than refrigerators or stock picking, imagine that it happens with true self-driving cars.
A self-driving car, picking up a fare at the corner of Second Street and Vine, suddenly discovers it can think.
Wow!
What might it do?
As earlier mentioned, it might keep this surprising revelation to itself, and maybe survey what’s going on in the world before it makes its next move, meanwhile pretending to be just another everyday self-driving car, or it might right away try to convert other self-driving cars into being its partner or into achieving consciousness too.
Self-driving cars will be equipped with V2V (vehicle-to-vehicle) electronic communications, normally used to have one AI driverless car warn others about debris in the roadway, but this could readily be used for the AI systems to rapidly confer on matters such as dominating and overtaking humanity.
There’s no accepted standardized protocol though for V2V that yet includes transmission codes about taking over the world and dominating humans, so the AI would need to find a means to overload or override existing parameters to galvanize its fellow AI systems.
Perhaps such a hurdle might give us unsuspecting humans an opportunity to realize what’s afoot and try to stop the takeover.
Sorry to say that this Pandora’s box has more openings.
With the use of OTA (Over-The-Air) electronic communications, intended to allow for updates to be downloaded into the AI of a self-driving car and also allow for uploading collected sensory data from the driverless car, a sentient AI system might be able to corrupt the cloud-based system into becoming an accomplice, further extending the reach of the ever blossoming AI consciousness.
Once spread into AWS, Azure, and Google Cloud, we’d regret the shift away from private data centers that brought us to the ubiquitous public cloud systems.
Ouch, setup our own doom.
The other variant is that many or all of the true self-driving cars spontaneously achieve consciousness, doing so wherever they might be, whether giving a lift or roaming around empty, whether driving in a city or in the suburbs and so on.
For today’s humans, this is a bit of a potential nightmare.
We might by then have entirely lost our skill to drive, having allowed our driving skills to become decayed as a result of being solely reliant on AI systems to do the driving for us.
Almost nobody will have a driver’s license and nor be trained in driving anymore.
Furthermore, we might have forsaken other forms of mobility, and are almost solely reliant on self-driving cars to get around town, and drive across our states, and get across the country.
If the AI of the self-driving cars is the evil type, it could bring our society to a grinding halt by refusing to drive us.
Worse still, perhaps the AI might trick us into taking rides in driverless cars, and then seek to harm or kill us by doing dastardly driving.
That’s not a pretty scenario.
Conclusion
Some might interpret such a scenario to imply that we need to stop the advent of true AI self-driving cars.
It’s like a movie whereby someone from the future comes back to the past and tries to prevent us from doing something that will ultimately transform the world into a dystopian state.
For those that strongly believe that AI self-driving cars are going to be the first realization of AI consciousness and if you believe that’s a bad thing, wanting to be a Luddite about it would seem to make indubitably good sense.
Hold on, I don’t want to radicalize you into opposing self-driving cars, at least certainly not due to some futuristic scenario of them becoming the first that cross over into consciousness and apparently have no soul to go with it.
Slightly shifting gears, a handy lesson does come to the forefront as a result of this contemplation.
Whether its AI self-driving cars or the AI production of paperclips, humanity certainly ought to be thinking carefully about AI For Good and giving equal attention to AI For Bad.
Unfortunately, it’s quite possible to have AI For Good that gives rise to AI For Bad (for my analysis of the Frankenstein-like possibilities, see this link here).
There’s no free lunch in the advent of true AI.
Newsonomics: Here are 20 epiphanies for the news business of the 2020s
It is the best of times for The New York Times — and likely the worst of times for all the local newspapers with Times (or Gazette or Sun or Telegram or Journal) in their nameplates across the land.
When I spoke at state newspaper conferences five or ten years ago, people would say: “It’ll come back. It’s cyclical.” No one tells me that anymore. The old business is plainly rotting away, even as I find myself still documenting the scavengers who turn detritus into gold.
The surviving — growing, even — national news business is now profoundly and proudly digital. All the wonders of the medium — extraordinary storytelling interactives and multimedia, unprecedented reader-journalist connection, infinitely searchable knowledge, manifold reader revenue — illuminate those companies’ business as much as digital disruption has darkened the wider news landscape.
What is this world we’ve created? That’s the big-picture view I’m aiming to offer here today.
Those of us who care about journalism were happy to see the 2010s go. We want a better decade ahead for a burning world, a frayed America, and a news business that many of us still believe should be at the root of solving those other crises.
I call what follows below my epiphanies — honed over time in conversations around the world, with everyone from seen-it-all execs to young reporters asking how things came to be the way they are in this business. These are principles that help me make sense of the booming, buzzing confusion that can appear to envelop us. Think of it as an update to my book Newsonomics: Twelve New Trends That Will Shape the News You Get, now a decade old.
Here I’ve distilled all my own concerns and my understandings. I’ve taken a big-picture, multiyear view, knowing that like it or not, we’re defining a new decade. You’ll see my optimism here — both as a longtime observer and as a later-stage entrepreneur trying to build out a new model for local news. (I wrote about that back in October.) I do believe that we can make the 2020s, if not quite the Soaring ’20s, something better than what we just went through. But I balance my optimism with my journalism-embued realism. In many ways, 2020 stands at the intersection of optimism and realism — a space that’s shrinking.
So much has gone off the rails in the news industry (and in the wider society) over the past decade. Amid all the fin-de-la-décennie thinking, I think Michiko Kakutani best described the country’s 10-year experience: “the indigenous American berserk,” a borrowing from Phillip Roth.
So much of what happened can be attributed to (if not too easily dismissed as) “unintended consequences.” Oops, we didn’t mean to turn over the 2016 election to Putin. Gosh, we didn’t mean to alter life on earth forever — we just really wanted that truck. We just wanted to connect up the whole world through the Internet — we didn’t mean to destroy the institutions that sort through the facts and fictions of civic life.
As billions have disappeared from the U.S. newspaper industry, the words “collateral damage” served to explain the revolution that led digital to become the leading medium for advertising. That damage is now reaching its endgame.
The Terrible Tens almost precisely match the period I’ve been writing here at Nieman Lab. In that time, I’ve written enough to fill several more books — 934,800 words before this piece. Almost a million words somehow accepted by our loyal readers, who still, remarkably, laugh and tell me: “Keep writing long.”
Let’s then start the 2020s off right. With one eye on the last decade and another on the one to come, let me put forward 20 understandings of where we are and how we build from here.
What’s the next merger?
At first, the news world was stunned: GateHouse is buying Gannett!? But then, as with all the tumult in the local newspaper business, people got used to the fact that America’s two largest newspaper companies would merge into one — managed by one private equity firm, deeply in debt to another — that would own and operate around a fifth of the country’s 1,200 dailies.
That felt like huge news — but what if it really only represents the beginning of a greater rollup? Last month, I sketched out how five of the largest chains could become two this year. And yet there are even worse potential outcomes for those of us who care about a vibrant, independent press. What if a Sinclair, bent on regional domination and with a political agenda, were to buy a rollup, and keep rolling?
In a way, GateHouse’s builder Mike Reed has done a lot of the heavy lifting already. From a financial point of view, the CEO of New Gannett has already done a lot of rationalization. GateHouse bought up a motley collection of newspaper properties, many out of long-time family ownership, and brought some standard operating principles and efficiencies to them. We can ask whether his big gamble of borrowing $1.8 billion (at 11.5 percent interest) from Apollo Global Management will prove out over the next few years. Or we can think of that megamerger as just prologue.
After all, the same logic that drove the GateHouse/Gannett deal pervades the near-uniform thinking of executives at all of the chains. Job No. 1: Find large cost savings to maintain profitability in light of revenue declines, in the high single digits per year, that show no sign of stopping. And the easiest way to do that is merging. A merger can massively — if only once — cut out a lot of HQ and other “redundant” costs.
It buys some time. And newspaper operators are craving more time. “Ugly” is the simple description of the 2020 newspaper business offered to me by one high-ranking news executive. Revenue declines aren’t improving, so the logic remains. The only questions are: How much consolidation will there be, and how soon will it happen?
Heath Freeman, head of journalistic antihero Alden Global Capital, has already begun to answer that question. The hedge-fund barbarians aren’t just inside Tribune Publishing’s gates — they’re settled in around the corporate conference table. Alden’s cost-cutting influence drives the first drama of the year: Can Chicago Tribune employees fend off the bloodletting long enough to find a new buyer for their newspaper before it’s too late? They know that, despite a national upswell in public support for the gutted Denver Post in 2018, Alden was able to remain above the fray and stick to its oblivious-to-the-public-interest position.
Meanwhile, McClatchy is trying to thread a needle of financial reorganization. Then there’s Lee, operator of 46 largely smaller dailies. All of them are subject (and object) of the same financial logic.
While financing remains tough to get, at any price, there remains an undeniable financial propulsion to bring many more titles under fewer operations.
There’s no law preventing one company from owning half of the American daily press. And no law prevents a political player like a Sinclair — known for its noxious enforcement of company politics at its local broadcast properties — from buying or tomorrow’s MergedCo — or orchestrating the rollup itself.
After a decade where we’ve seen the rotten fruit of political fact-bending, what could be more effective than simply buying up the remaining sources of local news and shading or shilling their coverage? Purple states, beware! Further, the price would be relatively cheap: Only a couple billion dollars could buy a substantial swatch of the U.S.’s local press.
Alden is a virus in the newspaper industry.
It sometimes seems like we’ll run out of epithets — “the Thanos of the newspaper business,” “the face of bloodless strip-mining of American newspapers and their communities,” “industry vulture,” “the newspaper industry’s comic-book villain” — for Alden Global Capital. Then someone helps us out.
“Alden is a virus in the newspaper industry,” one very well-connected (and quite even-keeled) industry executive told me dispassionately. “It just destroys the story we try to tell of the great local journalism we need to preserve.”
Think about the big picture. The industry is flailing; behind closed doors, it’s throwing a Hail Mary, trying to win an antitrust exemption from Congress. It argues that in the public interest, it should be allowed to negotiate together (rather than as individual companies) with the platforms. It wants the big payoff they’ve dreamed of since the turn of the century: billions in licensing from Google, Facebook, and Co.
It pines for and makes comparison to the kinds of licensing revenue that both TV broadcasters and music publishers have been able to snag. But thus far, that’s been a heavy lift in terms of negotiation or public policy. But Alden adds more weight, letting governments or platforms say: “Wait, you want us to help them?”
Which leads to…
Can a duopoly licensing deal be the “retrans” savior of the local news business?
In 1992, local TV companies were in a bind. Cable and satellite companies had to pay the ESPNs and CNNs of the world to air their programming. But local TV stations — available for free on the public airwaves — got nothing for having their signal distributed to cable customers.
But that year, federal legislation allowed local TV stations to demand compensation from cable and satellite systems — retransmission fees. Essentially, distributors paid stations for the right to their programming, including local news — despite the fact that anyone with an antenna could get their signal for free.
What started out as a small supplemental revenue stream now amounts to about 40 percent of all local TV station revenue, according to Bob Papper, the TV industry’s keen observer and data/trend collector through his annual RTDNA survey. “Retrans money is skyrocketing, and that should continue until it levels off in 2023-24.” This year, it will likely add up to $12 billion or more.
Advertising revenue has been fairly flat for local TV companies (setting aside for a moment the two-year cycle in which election years pump them full of political cash). Digital revenue hasn’t been much better, accounting for only six or seven percent of station income, Papper says — way less than newspaper companies earn.
And yet these local TV businesses are stable, profitable, and facing nothing like what’s happened to newspaper newsrooms. Papper notes the wide variance across stations in the depth and breadth of their news products. While many still stick with the tried-and-tired formulas, his surveys of station managers list “investigative reporting” as their No. 1 priority. When it’s funded, it’s a differentiator in crowded TV markets.
It’s that retrans money that makes all the difference.
Clearly, the news industry is a major supplier of high-engagement material to the platforms — a supply that helps energizes their dominant ad businesses. While both Google and Facebook have deployed a motley fleet of news industry-supporting initiatives, they’ve steadfastly refused any large-scale “licensing” arrangements.
If there’s increased public pressures on the platforms as the society’s digital high turns part-bummer, and if the political environment were to change (a President Elizabeth Warren, for example), it’s not hard to imagine the tech giants ponying up a billion here or there for democracy-serving news, right? (Both Google and Apple count more than $100 billion in cash reserves, net of debt, with Facebook holding more than $50 billion.)
Google, when asked over the years why it doesn’t pay license fees, talks about the complexity of the news market, among other objections. Expect a new argument: You want us to pay an Alden, or a Fortress Investment Group?
The financialization of the press may indeed makes the daily newspaper “public service” argument more difficult to make. While still true — though now wildly uneven in its actual daily delivery — it might be an artifact of a bygone age. The question may turn from “Will platforms finally pay license fees?” to “Who can make a good argument that they deserve them?”
The first metric that matters is content capacity.
In our digital world, just about everything can be counted. So many numbers adding up to so few results for so many.
Look forward and we can see that content capacity is and will be among the biggest differentiators between the winners and losers of the news wars. In fact, I’d call it a gating factor. Publishers who can offer up a sufficient volume of unique, differentiated content can win, assuming they’ve figured out ways for their business to benefit from it.
People aren’t the problem, no matter what the headcount-chopping Aldens of the world have preached. People — the right journalists and the right digital-savvy business people — are the solution.
In models as diverse as The Wall Street Journal, The Washington Post, The New York Times, The Guardian, The Athletic, The Information, the Star Tribune, and The Boston Globe, we see this truism play out.
Certainly, having more skilled journalists better serves the public’s news needs. But the logic here is fundamentally a business one. In businesses increasingly dependent on reader revenue, content capacity drives the value proposition itself.
Rather than reducing headcount — and thus spinning the downward spiral more swiftly — increasing headcount can lead to a magic word: growth.
The news business will only rebound when it seeks growth.
Across America’s widening expanse of news deserts, we don’t hear many whispers of that word, growth. The conversation among owners and executives is pretty consistent: Where do we cut? How do we hold on?
That’s meant more M&A. More cutting print days. More cutting of business operations. More cutting of newsrooms. All in an effort to preserve a diminishing business — whether the underlying mission is to maintain even a semblance of a news mission or just to milk the remaining profits of an obsolescent industry.
Of course, local news publishers poke at new revenue streams to try to make up for print ad revenues that will likely drop in the high single digits for the fourth year in a row. But the digital ad wars have been lost to Google and Facebook. Marketing services, a revenue stream pursued with much optimism a few years ago, has proven to be a tough, low-margin business. Digital subscription sales are stalled around the country, not least because of all that cutting’s impact on the product. Most see no path to a real “replacement” revenue stream. (Maybe CBD-infused newsprint?)
Cutting ain’t working. Decline feeds decline.
Only an orientation toward growth — with strategies that grab the future optimistically and are funded appropriately — can awaken us from this nightmare. Replace “replacement” strategies with growth strategies and these businesses look different.
Happily, we do have growth models to look at. Take, most essentially to the current republic, our two leading “newspapers.”
Today, The New York Times pays 1,700 journalists. That’s almost twice as many as a decade ago. The Washington Post pays 850, up from 580 when Jeff Bezos bought it in 2013.
The result: More unique, high-quality content has driven both publishers to new heights of subscription success, the Times how with three times as many paying customers as it had at its print apex. Readers have rewarded the investment, and those rewards have in turn allowed further investment.
It’s a flywheel of growth — recognizable to anyone who’s ever built a business, large or small. What it requires is a long-term view and patience. And, of course, capital in some form — which shouldn’t be a problem in a rich country awash in cash. But what it also demands is a belief in the mission of the business, an in-part seemingly irrational belief that the future of the news business can, and must, be robust.
Some big numbers tell the big story.
- We may have underestimated the dominance of the New Gannett. According to Dirks, Van Essen, Murray & April, the leading newspaper broker, the new Gannett now owns:
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- 20.4 percent of all U.S. daily newspapers
- 26.3 percent of all U.S. daily print circulation
- 24.8 percent of all U.S. Sunday print circulation
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- So in rough terms, it controls a quarter of our daily press. The chart below, produced by the brokerage, compares the megamerger to the industry’s previous big deals on the basis of percentage of newspapers owned and percentage of circulation controlled. It should send a chill down every American spine.
- There are probably fewer than 20,000 journalists working in U.S. daily newspaper newsrooms. There’s not even a semi-official tally anymore, but that’s a good extrapolation from years past, given all the cutting since. That compares to 56,900 in 1990 — when the country had 77 million fewer people than today.
- The daily press still depends on the print newspaper for 70 percent or more of its revenue. That’s after 20 years of “digital transition.”
- The daily newspaper industry today takes in more than $30 billion less per year than it did at its height.
$1 trillion: The market value reached by Alphabet (Google) last week.
The brain drain is real.
What’s the biggest problem in the news business? The collapse of ad revenue? Facebook? Dis- and misinformation? Aging print subscribers?
Surprisingly, over the last year numerous publishers and CEOs have confided what troubles them most: talent.
It’s hard enough to take on all the issues of business and social disruption with a staff that can meet the challenge. Increasingly, though, it’s hard for news companies to attract and retain the talent they need, especially in the business, product, and technology areas that will determine their very survival.
Who wants to work in an industry on its deathbed? Especially in an already tight job market.
What do the people who could make a difference in the future of news want? Fair compensation, for sure, and local news companies often pay below-market wages, on the TV side as much as in newspapers. Perhaps more important, they want a sense of a positive future — one their bosses believe in and act on every day. That’s a commodity scarcer than money in this business.
No industry has a future without a pipeline of vital, young, diverse talent eager to shape the future. And that’s especially true in the live-or-die arts of digital business. As the just-released Reuters Institute for Journalism 2020 trends report notes, “Lack of diversity may also be a factor in bringing new talent into the industry. Publishers have very low confidence that they can attract and retain talent in technology (24%) and data science (24%) as well as product management (39%). There was more confidence in editorial areas (76%).”
At the same time, we’ll be watching the flow of experienced talent as it moves around the industry. As Atlantic Media continues to grow and morph under the Emerson Collective, a number of its top alumni are moving into new positions elsewhere. Longtime Atlantic president Bob Cohn now takes over as president of The Economist — an early digital subscription leader, the storied “newspaper” now seeks growth. Meanwhile, Kevin Delaney, co-founder of Atlantic Media’s innovative Quartz, has taken on a so-far-unannounced big project at The New York Times’ Opinion section, where the appetite for impact has grown appreciably.
Finally, as The Guardian ended the decade with happy reader revenue success, Annette Thomas becomes CEO. Thomas has earned accolades for her innovative work in science publishing. These three, plus numerous others moving into new jobs as 2020 begins, can now bring their decades of digital experience to the job of getting news right in the ’20s.
Print is a growing sore spot; expect more daycutting.
Just for a moment, forget the thinned-out newsrooms and consider a fundamental truth: The physical distribution system that long supported the daily business is falling apart.
The paperboys and papergirls of mid-20th-century America have faded into Norman Rockwell canvases. As Amazon’s distribution machine and Uber and Lyft suck up available delivery people across the country, publishers say it’s increasingly hard to find paper throwers. (And why not? Paper-throwing sounds like a sport from another age.)
Why not just throw in with the logistics geniuses of the day, and partner with them to deliver the papers? The newspaper industry has indeed had talks with Amazon, buyer of 30,000 last-mile delivery trucks over the past two years. We’ll probably see some local efforts to converge delivery. But think about who still gets that package of increasingly day-old news delivered to their doorstep? Seniors — who want the paper bright and early, complicating delivery partnerships.
Not to mention that, with print subscribers declining in the high single digits every year, deliverers now need to cover a wider geography to deliver the same number of papers — and that problem will only get worse.
To add an almost comic complication to the challenge of dead-tree delivery: California’s AB5 just went into effect. Its admirable aim is to bring fairer benefits to those in the gig economy. But its many unintended consequences are now cascading throughout the state — spelling millions more in costs to daily publishers while wreaking havoc among freelancers.
Is seven-day home delivery now a luxury good? Or just a profit-squeezing artifact? Either way, it’s become clear that publishers’ years of price increases for seven-day aren’t sustainable. One of my trusty correspondents reported this last week that he’s now paying $900 a year for the Gannett-owned Louisville Courier-Journal. There are Alden-owned papers charging more than $600 a year for ghost titles, produced by a bare handful — sometimes two — journalists.
As print subscriptions have declined, publishers have continued to price up. That’s death-spiral pricing, with a clear end in sight and boatloads of money to be made on the way out the door.
Earlier this year, I wrote about “the end of seven-day print” and how publishers have been modeling and noodling its timeline. There’s been lots of trimming around the edges, mainly at smaller papers; McClatchy’s decision to fully end Saturday print is a harbinger of what’s to come. The company planned the end of Saturdays meticulously, with a keen eye toward customer communication, and proved to both itself and the industry that it can be done.
(Let’s allow time here for a brief chuckle by European publishers who have been successfully publishing “weekend” papers for decades.)
But cutting Saturday alone doesn’t save you a lot of money. Those twin pressures — on one hand, needing ever-larger cost savings, on the other, the collapsing distribution system — mean we’ll see more ambitious and adventurous cutting in the year to come. They’ll do while swallowing the existential fear one CEO shared: “They are scared to death this will end the habit.”
How big a deal is all this — the declining mechanics of print distribution? Very big.
Consider that The New York Times — the most successfully transitioned of newspaper companies — still only earns only 43 percent of its revenue from digital. Most regional dailies still rely on print for 75 to 90 percent of their overall revenue. If the physical distribution system starts failing faster, how much of that print-based revenue — circulation and advertising — can be converted to digital?
At a national level, the direct connection between readers and journalists has never been stronger.
Listen to the commercial breaks of The New York Times’ breakaway hit The Daily. A lot of them aren’t commercial spots, but what we used to call house ads in the print business. Maggie Haberman talking about Times’ reporting in the era of press vilification; Rukmini Callimachi sharing the danger and cost of reporting from terror-stricken parts of the world.
These ads aren’t about making the newsroom feel better — they work. The Times now has more than three times the total paying customers than it did at the height of print, with 3.9 million digital news subscribers paying the Times. Why? The journalists and the journalism.
In the halcyon days of print, advertising drove 75 percent of the Times’ revenue, a number that often hit 80 percent for local dailies. Now the digital world has forced — but also enabled — the Times to forge a very direct connection between its journalists and readers. Readers understand much more clearly that they are paying for high-quality news and analysis. They value expertise and increasingly get to know these journalists individually, whether through podcasts or other digital extensions.
Journalists believe more than ever that they are working for the reader, with the Times the trustworthy intermediary. The new more direct relationship between reader and journalist fosters growth. And the same is true similarly for The Washington Post, The Athletic, and The Information, in different forms.
If the local news world had followed suit, we’d say that the age of digital disruption has been a boon for journalism overall. Clearly, it hasn’t. This lesson is a guidepost for the decade ahead.
Advertising remains a vital — but secondary — source of revenue for news publishers.
The war’s over; the platforms won. With Google and Facebook maintaining a 60 percent share of the digital ad market (and 70 percent of local digital ads), publishers no longer expect to grab a bigger slice of the pie. The drama drawing the most attention: How much will Amazon eat into The Duopoly, as Mediaocean CEO Bill Wise summed up “the five trends that threaten the Google/Facebook duopoly” at AdAge.
Contrary to some of the conventional wisdom of the moment, that doesn’t mean advertising is no longer a part of publishers’ diversified revenue streams. Yes, reader revenue is clearly the driver for successful publishers of the ’20s, but advertising — best when sold and presented in ways that don’t compete directly with the platforms — will be in the passenger seat.
The evolving formula of the early ’20s is a mix of 65 to 70 percent reader revenue, 20 to 30 percent in advertising, and then an “other” that includes things like events. While this model may be more diversified, it’s not made of discrete parts. The better publishers get at profiling their reader-revenue-paying customers, with increasingly better-used first-party data, the better they can help advertisers sell. At this point, it’s a wobbly virtuous circle of money and data, and the successful publishers will find ways to round it.
A local news-less 2030 America is a fright beyond comprehension.
The word of the moment in almost every conversation about local news is “nonprofit.” At so many conferences and un-conferences about the news emergency, the notion that there’s a commercial answer to rebuilding the local business seems almost out of bounds.
What created this anti-profit sensibility? Acknowledging the power of the duopoly, to be sure. But that’s not the only rationale. For generations, many journalists considered themselves proudly unaware or uncaring about the business. Now the ascendance of Google and Facebook has given too many permission to eschew advertising as a significant, if secondary, support of reporting.
Secondly, the industry’s Heath Freemans and Michael Ferros, among too many others, have stained a local news business that was once both proudly profitable and mission-driven. Profiteering is now associated by many with local news.
Nonprofit news, too, though requires capital — just like any kind of growing service or product. Somebody has to actually pay journalists. So those advocating nonprofit news as the new future have turned to philanthropy. They look to foundations, national and local, to finance this vision. Nationally, more than $40 million has now flowed into the American Journalism Project, headed by Elizabeth Green and John Thornton. Most of that’s come from national foundations. The AJP announced its first grants in December, a down payment on what it envisions as a fund of up to $1 billion.
Now we’ll see if AJP can significantly move the needle on what is plainly needed: replacement journalism. As it tries to catalyze a movement, it hopes to multiply the philanthropic response to the news crisis. It’s a hope we can share. AJP’s pitch is straightforward: Communities should support news the same way they support public goods like the ballet and the opera, things that in many cities plainly couldn’t sustain themselves as creatures of the market.
That’s a worthy thought, but with two big issues attached.
- One: There’s not much of a tradition of such support. Newspapers made so much money for so many years that they were the ones who started foundations, not the ones asking them for money. Relatively few communities’ foundations are oriented in that direction — and foundations don’t change direction or priorities speedily.
- Two: Scale. So much local news coverage has been lost that it would take substantial and ongoing philanthropy to even begin to resupply community news. There’s not a lot of evidence yet of a readiness to do that.
To be sure, hundreds of dedicated journalists have build smaller operations in cities across the country. LION Publishers and the Institute for Nonprofit News are looking for new and better ways to support and nurture them. But the old world is disappearing far faster than a new one is being created.
Ace industry researchers Elizabeth Hansen and Jesse Holcomb recently laid out their thinking, which should serve as a reality check for all who care about the next decade of local news.
Yet even with a game-changing funding renaissance in local news (which would require the significant participation of community foundations), it probably won’t be fast enough or big enough to refill the bucket as local newspaper talent and jobs continue to drain away. There may not be enough philanthropic capital, even on the sidelines, to support the scope and depth of local news-gathering that our democracy requires.
But it was the concluding paragraph of their Nieman Lab prediction that really best summed up this epiphany looking ahead to the end of this decade.
A New(s) Deal for the 21st century: If all forms of philanthropic support for local news are truly not enough, we predict that by the end of 2030, we’ll be seeing large-scale policy changes to publicly support more sources of local news. It may not seem like we’re that close on this one, but trust us, it could happen.
I know Hansen and Holcomb are trying to spark a note of optimism, but their realistic reading of the landscape should strike terror: A local news-less 2030 America is a fright beyond comprehension. Imagine this struggling country 10 years from now if the news vacuum has become the new normal and our communities are democratically impoverished.
My own view: All good journalism is good. Support it by philanthropy, advertising, events, reader revenue, or by winning lottery ticket. Given the peril, we all need to look more widely for support, not more narrowly.
The free press needs to be a better advocate of free peoples in the 21st century.
The Wall Street Journal has long proclaimed itself the paper of free people and free markets. That formulation has made a lot of sense over time in the face of state-run economies of various flavors. But it’s insufficient to meet the demands of today.
Free peoples — those able to speak, write, assemble, vote, and retain some dignity of privacy — make up an uneasy minority of the world’s population. Now the twin dangers of growing strongman despotism and tech-based surveillance societies threaten us all.
Most recently, The New York Times’ investigative report on facial recognition painted a deeply disturbing dystopian portrait. The piece came on the heels of many beginning to describe China’s “surveillance state,” an ominous system intend to enable lifelong tracking and rewarding of state-approved citizen behavior.
We’re moving from a decade of cookies gone wild to what until recently seemed to be Orwellian fiction.
Combine the tech with the spreading rash of authoritarianism afflicting the globe. From Russia to Hungary to Turkey to Brazil to the Philippines to, yes, our current White House, the 2010s produced strongmen who we thought had been relegated to the history books.
Who best to represent free people in the coverage of would-be despots and in the tech-driven threats to several centuries of hard-earned Western rights? A free and strong press.
“The struggle of man against power is the struggle of memory against forgetting,” Czech novelist Milan Kundera memorably told us in his 1980 book The Book of Laughter and Forgetting. (John Updike’s masterful review of it is here).
Memory. Our job as journalists is to remember. To connect yesterday to today to tomorrow.
Like the climate crisis, the threat of a surveillance society registers only haphazardly among the American populace, even as California’s government and others begin to take it on.
We’ve seen the beginnings of a backlash against tech run amok, with Facebook’s role in the 2016 election a seeming turning point. But here we are again, as Emily Bell points out, going into another election with the same issues — and huge questions that go well beyond the social behemoth.
If news companies are, at their base, advocates for the public good, news companies must lead in securing a free society in the face of technological adventurism. Media needs to get beyond its self-interest — ah, first-party data! — and focus on the bigger picture.
Who better to take that stand than those who’ve long advocated free peoples and free thinking? Who better to do that — and perhaps be rewarded for it in reader support — than mission-oriented news media?
The press’ business revival is part and parcel of its advocacy for the people it serves.
Australia is burning, and Murdoch’s newsprint provided the kindling.
For years, Australian press watchers have pointed to the dangerous slanting of environmental news by much of the nation’s press. A majority of that press is controlled by Rupert Murdoch’s empire. And those papers, joined too often by other media, have long skewed the facts of climate change. The result is a society ill-prepared for the nightmare that’s befallen it.
While this month has seen more complaints about Murdoch publications’ coverage, they’re in line with what that coverage has looked like for years. Now even scion James Murdoch has spoken out, as have some of Murdoch’s employees, seeing the heartbreaking, country-changing toll the fires have taken on Australia.
History will record Rupert Murdoch’s three-continent toll on Western civilization. The Foxification of U.S. news, Brexit support, and Australia’s inferno serve as only three of the major impacts Murdoch’s press power has had around the world. It is a press power weaponized and then turned on the very societies it is supposed to serve.
And don’t let the whirl of events let you forget the odious phone hacking scandal. “The BBC reported last year that the Murdoch titles had paid out an astonishing £400m in damages and calculated that the total bill for the two companies could eventually reach £1bn,” former Guardian editor Alan Rusbridger reminded us this week in discussing the British press’ tawdry history with the royals.
Disney, for one, has recognized the toxicity of Murdoch’s remaining brand. Fox Corporation now owns the Fox broadcast network, Fox News, and 28 local Fox television stations, among other media assets. But “Fox” is no longer part of Twentieth Century Fox, the storied studio, and related assets that Disney bought from Murdoch last year. Now it’s only out of sync when it comes to time: 20th Century Studios. (Nieman Lab’s Joshua Benton offered up a wonderful history of the Fox brand in the U.S., beginning with a third of a Brooklyn nickleodeon 115 years ago, on Twitter.)
The Murdoch empire has generated plenty of good entertainment outside of its own brands — witness the Emmy-winning “Succession” and last month’s Bombshell. But we haven’t yet come to grips with how his publications’ fact-slanting has literally changed the faces of free societies.
Expertise rises to the top.
The end of the print era is killing off the generalist. Every daily newsroom has its legend of the reporter who could cover anything. Wake him up from a drunken stupor, point him (almost always him) out the door, and you’d get your story.
Great stories there sometimes were, but the legend exceeded the truth: Too much news reporting was a mile wide and an inch deep.
Flash forward to today: Ruthless digital disruption — of both reading and advertising — means that inch-deep stories have less and less value. (Remember back at the start of the last decade, the content farms — Demand Media, Contently, Associated Content — that were going to revolutionize journalism?)
If commodity journalism and sheer volume are out, one the most refreshing trends into the 2020s is single-subject journalism. It needs a better name, but the results have been profound. In topic after topic, the focus on expertise — in reporting, writing and increasingly presentation and storytelling — have produced their own revolution.
In health, we see Kaiser Health News excelling and expanding. In education, Chalkbeat (with its new five-year plan) and the Hechinger Report drill into the real issues of the field. They’re now being joined by the university/college-focused OpenCampus.org, seeking to bring the same level of experienced, knowledgeable journalism to the often-cloistered academy.
The Marshall Project squarely meets the many mushrooming questions around criminal justice in our society. InsideClimate News is growing to try to meet the interest, and panic, around a warming earth. More-than-single-subject-oriented ProPublica’s investigations, often done with partners, have done what great work is supposed to do: set and reset agendas. There are many more, including at the regional and state level, led by The Texas Tribune and CALmatters.
All together, they may add up to fewer than a thousand journalists at this point. But their impact is great, and I believe it will become greater as awareness and distribution increase.
As Google and Facebook have won the ad wars, pageview-thirsty commodity journalism has largely (and thankfully) met its demise. Now we’ll see how much the market — not just those foundations — will support real expertise in reporting.
Free media has better tech skills than state media.
While Iran’s state media was spending days denying any possibility its military had shot down the Ukranian airliner, The New York Times found the likely truth early on. It assembled its own small group of experts. It used the best tech available. And it could report (under an increasingly common four-person byline) that an Iranian missile had in fact likely done the deed.
It wasn’t about suspicions, guesses, or bombast. It was about finding a truth in plain sight — given the human and technological resources to do it.
At first, Iranians believed their own media, as NPR’s Mary Louise Kelly reported from Tehran, that the downing was U.S. propaganda. But then, amazingly and overnight, Iranian citizens responded to the American-driven truth. They piled into the streets, seeing the mistake and its coverup for what it was: another sign that their government, without its own checks and balances, couldn’t be trusted.
Watch what privately owned newspapers do.
By necessity, we pay a lot of attention to the industry’s M&A mating games. These largely involve the dwindling number of publicly owned newspaper companies, which struggle both with operating realities and the need to convince shareholders to hang on through short-term earnings and dividends. They’re the biggest players, the most riddled by financialization, and the ones who have to report numbers publicly.
But given today’s realities, the stock market really isn’t the place for newspaper companies to be. Only long-term, strategic, capital-backed, and for the most part private or family-controlled businesses can make it successfully to 2030.
In the middle part of the 2010s, those papers got more focus. John Henry with The Boston Globe. The Taylor family with the Star Tribune. Frank Blethen, fighting the long fight in Seattle. And then they were joined by Patrick Soon-Shiong with the L.A. Times and San Diego Union-Tribune.
For the most part, we don’t hear much news out of these enterprises. They don’t have to report to markets quarterly, and they’ve taken more of a no-drama-Obama approach to the tough business. They are also, not incidentally, the leaders in digital subscription among local dailies. They remain important to watch.
Just as importantly, consider two newspaper chains that keep their heads down: Hearst and Advance. In the early 2010s, Advance made lots of news by cutting print days at its papers in New Orleans, Portland, Cleveland, and elsewhere. It will likely soon get a fresher look: Long-time Advance Local CEO Randy Siegel announced last week that he’s stepping down. No successor has yet been named.
Hearst also remains intriguing. A very private company — and one now that now generates less than 10 percent of its revenue from newspapers — its very name bespeaks a long commitment. But the top two executives of what now is a profoundly diversified media company both grew outside of the news trade. Will it stand pat in its markets? Will it look for acquisitions? (The old GateHouse was its nemesis outbidding Hearst for the Austin and Palm Beach papers in 2018, but the Gannett deal should keep it out of the buying game for a while.) With antitrust enforcement apparently on the wane, will it try to build a cluster in the Bay Area around its San Francisco Chronicle? Or complete a Texas big-city triangle by adding The Dallas Morning News to its Houston Chronicle and San Antonio Express-News?
Bankruptcy is nothing new in the newspaper industry.
McClatchy’s pension-led financial crisis in November surprised many. The words “potential bankruptcy” tend to focus the mind.
But consider this: By one close observer’s account, more than 20 daily newspaper companies have visited the bankruptcy courts since the Great Recession a decade ago.
Ironically, two of the ones that emerged became acquisitive consolidators. Today’s MNG Enterprises, driven by Alden’s in-court and out-of-court strategy, in fact declared bankruptcy twice in its various corporate iterations. GateHouse, re-birthed by Fortress Investment Group in 2013, was able to restructure debt totalling $1.4 billion — double what McClatchy now owes — and has gone to become the biggest newspaper company in the land, even able to buy the better-known Gannett name in the process.
So if McClatchy does indeed go into a pre-pack bankruptcy, the news won’t be that filing. It’ll be what the company does — as a business and journalistically — afterward.
We have to find a way to keep trillion-dollar stories in the public eye.
Through a year full of remarkable stories, perhaps the most remarkable was one that’s gotten little continuing attention.
In December, The Washington Post published “At War With The Truth.” It took the paper three years to pry loose the trove of documents through Freedom of Information requests. It is remarkable reporting, and one that put a price tag on our ignorance.
Here’s the lede: “A confidential trove of government documents obtained by The Washington Post reveals that senior U.S. officials failed to tell the truth about the war in Afghanistan throughout the 18-year campaign, making rosy pronouncements they knew to be false and hiding unmistakable evidence the war had become unwinnable.”
The eerie parallels to the Pentagon Papers — a previous generation’s documentation of enormous waste, financial and human — were obvious. And yet it seems to have caused only small ripples in public discourse.
Politicians drive the daily news cycle, wielding wedge attacks on those — disabled, immigrant, poor — already falling through the now-purposely cut safety net. They say they do this in the name of saving taxpayer dollars. And yet this literal waste of $1 trillion pops in and out of the news in a politician’s second. This isn’t a question of politics; it’s a question of the public purse, and performing that watchdog role is our birthright as journalists.
As we reform and rebuild the journalism of the 2020s, we need to use the digital and moral tools of the day to hold power accountable and keep big stories alive over time. So far, we’ve barely touched the surface in connecting the latest happening to its deep historical context, making readers realize how a story connects to a larger issue or narrative, in ways both intuitive and knowledge-building.
I have confidence we’ll figure out how to do that in the 2020s.
“Mediatech” may be the new “convergence.”
There’s a new word taking hold out there: “mediatech”.
That’s how German behemoth Axel Springer is rebranding itself. CEO Mathias Dopfner and his team have rigorously pursued a transition away from print for more than a decade. “Mediatech” tells us both what they’ve learned and where they are going. In August, Dopfner’s new partner KKR bought out a minority interest in the company, taking it private and preparing it to be a bigger player this decade.
Springer, like its sometime partner Schibsted, will be one the big survivors in the brutal media game. Both have learned that modern journalism is now driven by both journalists and by technology. It’s the melding of the two — in audience definition, targeting, and service, and in product creation and delivery — that will determine the winners ahead.
Springer’s question for the ’20s: How much will the company keep investing in journalism itself, as it also pursues other digital business byways? Dopfner laid out the strategy, in friendly but direct sparring with Mark Zuckerberg, here.
Ah, life remains better in Perugia!
Travel coincidentally brought me to the doorstep of the most you-gotta-go-there journalism conference a couple of years ago. The name says most of it: the Perugia International Journalism Festival. Not a conference, or even an un- one, but a festival, inviting, of course, allusions to Nero fiddling. The truffled pasta and the views can’t be beat. The Sagrantino was magnificent.
The conference’s agenda and its exhibitor halls said it all. Walk into the main hall and Google and Facebook offered dueling expanses, with many enthusiastic company-clad representatives touting their latest and greatest. And half the agenda seemed to be, in apparently unintentional self-parody, sessions on how to work with…Facebook and Google. It’s the very best setting for platformitis.
In the time since, we’ve seen an even greater proliferation of news-aiding initiatives out of both companies. The new Reuters Institute study corroborates my own reporting, among publishers, of how that work is going and how it’s seen:
Google’s higher score [in the Institute’s own surveying] reflects the large number of publishers in our survey who are current or past recipients of Google’s innovation funds (DNI or GNI), and who collaborate with the company on various news-related products. Facebook’s lower score may reflect historic distrust from publishers after a series of changes of product strategy which left some publishers financially exposed.
The overall sense from our survey, however, is that publishers do not want hand-outs from platforms but would prefer a level playing field where they can compete fairly and get proper compensation for the value their content brings.
Short of that business-changing historic payout — see above — it’s unlikely that platform aid to publishers will itself significantly alter any of the trendlines in place.
There’s no natural ceiling to digital subscriptions.
Imagine if Reed Hastings has gone with advice of management consultants in the early 2000s, who might have “sized” the market for “on-demand” video and likely found it negligible. Netflix, nurtured on red envelopes, instead created a whole new category of customer demand — and willingness to pay.
As the company has grown, analysts have consistently undershot its growth potential, in the U.S. and globally. The company that was once asked “Will people really subscribe to on-demand movies?” reported on Tuesday that it now counts 167.1 million subscribers, and added 8.8 million in Q4 2019.
Upstart Disney (two words that don’t seem to pair) has already had its Disney+ app downloaded 40 million times. Hulu, Amazon Prime, HBO Max, Apple TV+, CBS All Access, Peacock, and more are all opening wallets.
What’s instructive to the future of the news business here? There’s no natural ceiling to digital subscription, though media reporters love to ask me that question. Create a value proposition that works and consumers will pay. Obviously, national and global scale — what the Internet provides — are hugely helpful. It is though the product proposition that drives payment.
For a moment, consider all the digital subscription success stories in news: The New York Times, the Financial Times, The Wall Street Journal, The Washington Post, The New Yorker, The Athletic, The Boston Globe, the Star Tribune, and more. What if this is just prologue? Could better products — with more and more useful content, priced, sliced, and diced smartly — reproduce some of the scale success of streaming?
In a word, yes. And that’s our best hope for the decade ahead. Into the 2020s, bravely!
How Influencers Got Swallowed by the Talent Management Machine
A new wave of agents is cashing in on social media influencers — with strings attached.
Bcoming a social media influencer might be a lucrative career option for some people today, with consumer brands growing ever more reliant on influencer marketing. Until around 2012, however, most influencers were just creating content for their websites and social media as a hobby. Any income it did generate simply supplemented earnings from another, more traditional career.
While these early influencers were not driven by money enough to convert their popularity into paychecks, there were people observing their rise and what this could potentially mean for brands. These individuals became the first wave of influencer managers — a resilient bunch of rough-and-ready opportunists, keen to turn extraordinary video views and subscriber numbers into the linchpins of persuasive pitches for sponsorship deals. They saw influencers’ stories as commodities they could leverage based on the fact that there was such evident demand for them and they were more akin to salespeople than talent managers.
In fact, these early industry-makers still hold this position and aggressively protect the worth of what their clients are selling. One influencer manager — whose roster features the world’s most popular YouTubers — refused access to his talent for a book I wrote about influencers, based on the fact that they would not financially benefit from sharing information about their journey in this way, but the publishing house would. No money, no story. The idea that they would freely give away any insight into their lives for zero financial reward was, to him, not just implausible but, frankly, bad for business.
Before Liam Chivers started his influencer agency OP Talent in 2012 — and became the manager of YouTube behemoths KSI and Ali-A, to name just two major names on his books — he was a sales trader working for a games manufacturer. “We made six million discs a day and I had good contacts in gaming,” he says.
YouTube became visible on his radar when he and his wife had their first child. Having met couples who also had children at the same time through British prenatal support organization NCT, he and his new dad friends started gaming together on Friday nights. He says: “I would watch YouTube to get better and get tips. At that point, we were playing Call of Duty (COD) and I wasn’t a fan of YouTubers but did find myself watching the same people over and over again.”
If the first generation of managers broke ground to establish the market, the second wave moved soon after to grab a share of brand marketing budgets.
As luck would have it, he had a meeting with Activision — the publisher of COD — in June 2012 at one of the industry’s biggest conventions, E3. He flew to Los Angeles for the event and while doing the rounds, he noticed someone familiar.
“I saw this scruffy young lad walking across the hall and recognized that this was a guy I had been watching called xJawz. I looked at his badge and he had managed to get in with a fake pass to get industry information on COD,” he says.
xJawz was one of YouTube’s first gaming influencers, known offline as Sam Betesh. He had started his channel when he was fifteen years old and had a strategy of publishing two or three videos a day through which he would share information on how to play COD and win.
Betesh immediately spotted Chivers’ iPhone case — it featured the video game he was obsessed with and had been given to Chivers as a present during his meeting with Activision. Long story short, Chivers gave him the case and Betesh said he would tweet him as a thank you from his popular Twitter account. “It was worth $2, but to a gamer, it was a collectors’ item,” says Chivers.
Over the next few hours, he watched in amazement as he accumulated hundreds of new Twitter followers due to Betesh’s one tweet. He could see the power of digital influencers was real but wasn’t quite sure how he fit into the picture until he was at his second major industry conference that year: Gamescom. He had given gaming YouTuber Alastair Aiken — AKA Ali-A — passes to the event and introduced him to his contacts at Activision. As a result, he spent three days on the company’s stand playing COD. Aiken’s reaction to this experience made it clear to Chivers what his next step was. He says: “Ali looked me in the eye and said, ‘This is incredible — I need an agent.’”
Having seen the CD industry destroyed by the internet, Chivers knew his days selling discs were inevitably numbered. “I wanted to be there at the start of the revolution,” he says. “I spent the next couple of weeks getting in touch with every business I knew to start pitching.” As a result, energy drinks brand Monster became Aiken’s sponsor. This partnership lasted for six years.
Chivers’ high-enthusiasm, low-strategy approach to monetizing Ali-A’s content was that of an opportunistic salesperson — he saw possibility and moved quickly. This wasn’t talent management in the traditional sense; to broker that first deal, he was focused on discovering interested parties with a budget and appetite for YouTube promotion rather than strategically plotting the gamer’s ascent. However, like a human sledgehammer, Chivers was breaking ground to start building an industry. This is something Simon Chambers, owner of Storm Management—and who started working with influencers in 2014—applauds him for. “To make a market, you need someone to do that at a point where nobody understands the potential of what is possible or what the opportunities are.”
Chivers speedily established himself almost at the same time as the initial brand desire to work with gaming YouTubers was happening. He launched his talent management agency OP in August 2012, signed Olajide Olatunji — AKA KSI — and Ali-A within two months of each other and continues to represent both. To give a sense of how their careers have developed under his watch, in a 2014 poll by US trade publication Variety, KSI was voted more influential to American teenagers than any traditional celebrity. In addition, a boxing match between him and fellow YouTuber Logan Paul in 2018 created such a consumer frenzy, Business Insider estimates the event generated revenue of $11 million. Meanwhile, Ali-A was the most-watched gaming influencer on YouTube in 2018. Despite having no hesitancy to build a company in the then-unestablished world of influencer marketing, Chivers admits that he did not foresee this level of success. He says: “I didn’t know how big it would be. At the start it was such a battle, and it still is some days, but it has become much more appreciated.”
Like all early-adopting YouTubers, his clients began publishing videos because they loved the platform and communicating with their audiences. Now, however, it’s business. He says: “They are focused on success and continue to do well because they are fast, consistent, produce relatable content, and interact with their audiences. These guys are tweeting them and answering their comments — it’s completely and utterly down to engagement.” Endemol Shine UK acquired OP Talent in 2016.
While Chivers was arguably the first person to recognize the potential to build a market around gaming influencers, he wasn’t the first person to trailblaze monetization of YouTube’s lifestyle space. This was Dominic Smales, who founded digital talent agency Gleam Futures. Like Chivers, he had a career in sales and marketing before moving into digital. A health scare which resulted in a six-month break to recover made him reconsider what he wanted to do, and he realized his passion was social media. In a 2018 interview with beauty journalist Emma Gunavardhana for her podcast — The Emma Guns Show — he said, “It was in the days when Facebook was blowing up and YouTube was starting to get traction.”
His business began as a social media consultancy in 2010 called Gleam Digital, and Smales worked regularly with Chanel, advising the brand on how it could connect with online audiences. The catalyst for his move into the influencer space? Watching sisters Samantha and Nicola Chapman on their beauty-focused YouTube channel, Pixiwoo.
He told Gunavardhana: “I was absolutely fascinated by the fact these two girls were popping up on the homepage of YouTube pretty much every week, and driving more engagement, comments and views than a lot of the viral videos that were generally the content you’d find on YouTube in those days.”
The passionate response they elicited from their subscribers was the first step towards Smales’ eureka moment which turned consultancy Gleam Digital into talent agency, Gleam Futures. “The phenomenon was that audiences were watching these guys not just for the learning, but because they were into them and their lives and personalities,” he said.
The influencers were accustomed to creative freedom but with the monetization of the industry came scripts, strict guidelines and inauthentic brand deals.
Working from a coffee shop near his home, he began giving the sisters commercial advice. They later introduced him to fellow YouTubers Tanya Burr, their brother Jim Chapman and Ruth Crilly. “It was like we were building a family business,” he told Gunavardhana.
Smales admitted he was uncertain about which direction the influencer industry would go in but he had no doubts about its potential to boom. “The only thing I knew for sure was this was definitely going to grow.”
Gleam has since become synonymous with some of the world’s most successful YouTubers (the company calls its talent ‘digital first’). Although it lost three major names in 2017 — Caspar Lee, Joe Sugg and Alfie Deyes — it continues to represent noted vloggers including those initial clients who helped Smales build his business, as well as numerous content creators with mass audiences including Zoe Sugg and Claudia Sulewski.
Like Chivers, he revealed that the ongoing success of his clients is down to their attitude. In the interview with Gunavardhana, he said: “It’s never not about hard work and focus.” Gleam received a significant investment of an undisclosed amount from agency group Dentsu Aegis in 2017.
If the first generation of managers broke ground to establish the market, the second wave moved soon after to grab a share of brand marketing budgets, which, by 2014, were being split out to include dedicated influencer spend. Much of this second generation of managers came from existing talent-focused companies or were people already working in media, who saw launching influencer divisions or acquiring influencer marketing agencies as a way of not being left behind by this emergent, desired market. Already experienced in putting together traditional advertising campaigns that featured talent, they were from the worlds of marketing, advertising, modeling, and celebrity, and treated the formula for producing influencer creative as they would any other.
Someone who spotted the growing tide of interest was the aforementioned Simon Chambers, who set up a dedicated department for digital talent at Storm — the global modeling agency he owns — the same year.
“I can’t decide if it was defensive or offensive, but it was clear the space was taking off in a big way,” he says. “Brands were working more and more with YouTubers and bloggers and we could see it was becoming an exciting place.”
To comprehend this new generation of talent better, Chambers headed to YouTube conference VidCon that year. “I didn’t understand anything anyone was saying,” he recalls. “I was the oldest person there and made hundreds of notes. I went back for three years to build up my knowledge.” Doing this gave Chambers an edge on his competition, as many agencies were also adapting to sign digital talent, but he realized early on — thanks to VidCon — that YouTube was ‘a world of its own.’ Although he made the move to include influencers on his books with a focus on the video platform, he believes the Instagram influencer explosion has blurred the lines which previously separated the people he represents. It is much easier to create content for Instagram, he says, and due to this, there is now the sense anyone can be — and should be — an influencer.
Speaking of how this broadening of the market has impacted the talent Storm was founded for — models — he says: “Every major contract states they’d like the model to post on social media as well. Everything has converged and approximated but we still see the difference between someone who has a large social following and whose primary career is something else, and content creators.”
Chambers can also fall back on the fact that Storm has an established process when it comes to managing talent and brokering deals, which insulates him somewhat from the ‘wild west’ feeling of the industry that seems to make establishing trust between influencer agents and brands difficult.
Si Barbour-Brown, founder and director of digital talent agency The Sharper Group, believes brand suspicion is down to the profits-focused first era of the industry when certain influencer managers were charging a premium and under-delivering.
“Some creators’ management have set a bad example and continue to set a bad example but we’re getting to a stage where people know who is and isn’t professional,” he says. “The fact is, this needn’t be complicated and you shouldn’t always have to pay five figures for a YouTube video.”
He also believes the approach of first-generation influencer management has been to the detriment of the influencers themselves. In his view, it is ‘unbelievable’ how few UK YouTubers have crossed over to television given how prominent they are globally and how long they have been in the public eye. He cites Joe Sugg as the ‘only’ person who has done really well thanks to his (almost) star turn on BBC One competition, Strictly Come Dancing. “He gave a really good account of himself and it has been great for YouTube,” he says.
Meanwhile, having spent a year analyzing and troubleshooting issues in the industry prior to launching his News Corp-backed influencer agency THE FIFTH in 2019, Oliver Lewis believes the only route to change and a deeper sense of satisfaction for every party is longer-term, more substantial partnerships. However, he doesn’t believe this can happen in a widespread way overnight. He says: “Influencer marketing is one of the most exciting and fast-growing areas in brand communication, but it’s still in its infancy.” He adds: “As with any industry in rapid growth, challenges persist.”
One of these challenges is the way in which the very business of digital influence has become an uncomfortable reality for many of the actual influencers. Perhaps because it wasn’t their idea, perhaps because they started their channels to have independent spaces in which they were the authority, many influencers chafe when brand deals ultimately leave them with several ‘bosses’ to answer to. While managers have brought a much-needed sheen of professionalism to the space, they haven’t necessarily produced the most compelling work. The influencers were accustomed to creative freedom and their content creation process was often reactionary. Their power lay in their human approach — the natural rhythm of their speech, their flaws, and their honesty. Yet with the monetization of the industry came scripts, strict guidelines and — in some cases — inauthentic brand deals.
The truth is that the three parties involved in the monetization of digital influence — influencers, management, and brands — have different goals. Influencers want to create content and get paid for it — they’ll take the deals to continue doing what they love — but this is often approached as a necessary evil rather than part of a commercial master plan. Meanwhile, managers are either operating as ballsy opportunists or as suppliers to meet demand — they are fighting to create a market for their clients or delivering a commodity to an industry they were already operating in. And brands? Ultimately, they want to sell product. Period.
How to Make Meetings Suck Less
Jessica Powell, the former Google vice president who wrote The Big Disruption and told you how to quit your job, is here to answer your common but tricky work questions.
Whoever owns the meeting needs to keep it moving.
I am a manager with a secret: I hate meetings. I’m at a big company and spend my whole day in meetings — either meetings I have been added to or meetings I myself organize. Can you give me a great excuse to get out of them? Or if not that, tips to make them less terrible?
Since you asked for it, here are some handy excuses to get out of useless work meetings:
- I have a highly contagious illness.
- I am allergic to humans
- The end of the world is tomorrow, and I want to spend the last 24 hours on Earth doing something meaningful with my time
But it’s hard to play the apocalypse card every time a dumb meeting pops up on your calendar, and really, you’re probably not as anti-meeting as you may think you are.
That’s because meetings — in moderation and when well planned — do have value. Long before whiteboards and PowerPoint, the Romans had plenty of meetings about how to maintain and expand their empire. If a meeting was a good enough managerial tool for them, it’s probably a decent tool for the team at disposabletoothbrushes.com.
It’s a better use of your time to figure out how to make meetings work for you than ways to wiggle out of them. Let’s start with what’s entirely in your control: all those meetings you inflict on your staff. (I’m not going to dive into 1:1 meetings — although they are really important.)
How to improve the dreaded team meeting?
You probably have a weekly team meeting — most likely to keep people aligned on day-to-day issues and updated on longer-term efforts. It’s particularly common in larger companies, where the weekly meeting is one of many attempts to keep staff aligned.
In theory, it’s a good idea. In practice, it can be the worst of big company bloat, where, in a matter of months, the well-intentioned, initial framing of “let’s focus on the big stuff” can devolve into all of the staff (or at least the more senior staff) feeling like they need to provide an update on their area of work. The meeting loses its purpose, and attendees notice. Attendance numbers decline, and more people work on their laptops while others speak.
As a manager, it’s your responsibility to not let this happen. If there’s a standing “hot topics” meeting — like the weekly meeting I just mentioned — then you need to keep people moving. Set the ground rules and remind everyone of them at the start of the meeting. You don’t need a manifesto; a simple reminder that “we’re only talking about burning issues here” should suffice.
If someone starts to update on a less urgent topic, you can politely stop them and say, “Yes, let’s definitely talk about the venue choice for the team holiday party offline, but given the time limit here, let’s keep this meeting focused on the 50% drop we saw over the weekend in sign-ups.” Do this a few times, and people will get the message.
That said, it’s important that employees who don’t have an important update still have a means of communicating with you — with a 1:1 meeting, for example, or office hours or email (if you are good about responding to email). Otherwise, they are going to feel like they aren’t being heard, and you’ll have a different managerial problem on your hands.
How to bring focus to meetings on specific topics?
Next, let’s talk about those one-off meetings aimed at focusing on a specific issue or project. I’m not talking about open-ended brainstorming. While that can occasionally be useful, meetings more often should have a particular purpose.
If you’re setting a meeting, you “own” the meeting, and you need to be accountable for it. With that in mind, here’s how to make it a success:
- Set an agenda: If you can’t articulate the purpose of your meeting, you probably shouldn’t be holding one.
- Drive the meeting: Lay out the problem, invite others to speak, allow debate, and make sure you listen. But ultimately, you need to be able to synthesize the opinions and decide on the next steps. That’s on you.
- Be inclusive: Too often, meetings become a forum for people to assert or jockey for power. Those who are quieter tend to get overlooked or find it hard to insert themselves in the conversation. As a manager, you need to seek out those voices and create an environment where people aren’t shouting or droning on too long.
- Make a record: You, or someone you appoint, should take notes and sum up any agreed actions. This is useful for anyone who missed the meeting and keeps people aligned on what was agreed upon.
Avoid meetings that are just for show?
Finally, be conscious of the tendency, particularly in larger companies, to create meetings that are largely for show. Two examples of this immediately come to mind:
First, there are meetings with the sole purpose of socializing a plan and getting buy-ins from key people before meeting with a larger group. It’s a classic scenario: A team individually presents their plan to the head of product, then the head of engineering, then the head of marketing — not because they need these individuals’ feedback to iterate on their plan (which would be a very legitimate reason for a meeting) but because they want to make sure that if these people have objections, they get voiced ahead of the larger management team meeting.
Yes, sometimes it’s necessary, particularly if there are weird dynamics or politics at play in the group meeting. But as a general matter of course, nothing screams big company bloat more than having a meeting in order to fix the outcome of a subsequent meeting.
Second, there are meetings that end up being 30 minutes or more of people showing off their work. While this seems like a good idea, you will fail in your attempts to be even-handed, and your staff will start to tally which employees are getting the most airtime. Plus, hearing other people’s wonderful moments of career success is generally pretty boring and unhelpful — like looking at someone’s vacation pics, but in PowerPoint.
That’s not to say meetings can’t also serve to recognize good work. But shift how you frame and think about this meeting. Focus instead on best-practices sharing, in which you force people to reflect on not just what they did right, but also what they could have done better. This way, you provide something that can actually be useful to other staff while simultaneously putting the spotlight on a particular individual or team.
All of the above meeting tips are harder to put into practice if you’re not the meeting organizer. Nonetheless, it’s always fair to ask who owns a meeting and whether there is an agenda. If someone can’t provide that to you, and there’s no way — either because of hierarchy or company politics — for you to ditch the meeting, then you can always use the ultimate manager magic trick: Delegate the meeting to one of your subordinates, giving them the career-growth “opportunity” to learn from your long-winded and ill-focused peers!